Professional Experience
Systems Analyst — Warner Bros. Discovery, Knoxville, TN
2020 – Present
- Admin & SME for Atlassian Cloud (Jira, Confluence, Trello); designed projects, workflows, and automation.
- Consolidated multi‑instance cloud/server environments → centralized, cost‑efficient footprint.
- Optimized license usage and governance; reduced operational overhead.
- Built Confluence spaces and authored process/maintenance documentation.
- Led “Champion Sessions” connecting power users and Atlassian experts for best‑practice sharing.
Workforce Support Specialist III — Scripps Networks Interactive, Knoxville, TN
2016 – 2020
- Delivered executive/enterprise support across Windows, Mac, iOS/Android.
- Supported Okta, Box, O365, Workday, SAP, Concur, Adobe CC, ServiceNow, GlobalProtect.
- Provided A/V for Zoom conference rooms and new‑hire onboarding with tailored setups.
Account Services — SAIC (DOE Contractor), Oak Ridge, TN
2008 – 2016
- Maintained SOX compliance via accurate application documentation; SME for SAP, Taleo, PeopleSoft, WebEx, ServiceNow.
- Converted internal request forms to ServiceNow, improving request workflows.
Help Desk Support III & Shared Services — AOL / SAIC, Oak Ridge, TN
2003 – 2008
- Provided IT support for PCs, telephony, mobile, and printers; increased first‑call resolution via remote tools.
- Troubleshot SAP finance/travel; assisted employees, vendors, and contractors with accounts and payments.
Education
A.A.S., Electronics Engineering Technology — ITT Technical Institute, Knoxville, TN